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Refund policy

Returns

  • Due to the increased difficulty importing airguns into Canada ALL SALES ARE FINAL. No exchanges or refunds.
  • All items that are in un-opened and un-used condition are eligible for a 30 day money back guarantee.
  • Open packages will be accepted on a per case basis and may be subject to a 25% restocking fee.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Several types of goods are exempt from being returned. Opened or used ammunition, CO2 and firearm rated airguns.
  • To complete your return, we require a receipt or proof of purchase.
     

Defective Items

  • Please follow manufacturer's instructions in the case of a defective product.

Refunds (if applicable)

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at info@airgunsource.com.

Sale items (if applicable)

  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@airgunsource.com and send your item to: 611 Neal Drive, Peterborough ON K9J 6X7, Canada.

Shipping Returns

  • To return your product, you should mail your product to: 611 Neal Drive, Peterborough ON K9J 6X7, Canada.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

SHIPPING COSTS ARE NOT ELIGIBLE FOR A REFUND UNDER ANY CIRCUMSTANCES