Frequently Asked Questions
With over 20 years serving Canadian shooters and one of the largest airgun inventories in the country,
we know buying an airgun comes with questions. Below you'll find clear answers on ordering, shipping, returns,
Canadian airgun laws and choosing the right setup. If you need more help,
our team is just a phone call away at 1-800-565-9527.
Store Information & Hours
Where are you located?
Where are you located?
We accept Visa and Mastercard (credit and debit), PayPal, PayPal Pay Later, Interac e-Transfer (EMT), and invoice. Cash on delivery (COD) is available on request.
What are your store hours?
What are your store hours?
Monday–Tuesday: 9:00 AM – 4:00 PM
Wednesday: 9:00 PM – 3:00 PM
Thursday: 9:00 AM – 4:00 PM
Friday–Sunday: Closed
Can I shop when the store is closed?
Can I shop when the store is closed?
Yes. Our online store is open 24/7. Orders placed after business hours or on Friday to Sunday ship on the next business day.
Ordering & Payment
What payment methods do you accept?
What payment methods do you accept?
We accept Visa and Mastercard (credit and debit), PayPal, PayPal Pay Later, Interac e-Transfer (EMT), and invoice. Cash on delivery (COD) is available on request.
Can I place an order by phone?
Can I place an order by phone?
Yes. Call us at 1-800-565-9527 during business hours and we can take your order and payment details over the phone.
What currency are your prices in?
What currency are your prices in?
All prices on our website are in Canadian dollars (CAD). Applicable taxes are calculated at checkout.
Can I pay over time?
Can I pay over time?
Yes. PayPal Pay Later lets you split your purchase into installments, subject to PayPal's approval. Choose PayPal at checkout to see your options.
How do I track my order?
How do I track my order?
Log in to your account and go to My Orders to view your order status and tracking number.
Shipping & Delivery
How fast do you ship?
How fast do you ship?
Most orders ship the same day or the next business day. Delivery usually takes 1 to 7 business days, depending on your location and the shipping service you choose.
Which carriers do you use?
Which carriers do you use?
We ship with Canada Post and UPS. You choose the service at checkout.
Is my shipment insured?
Is my shipment insured?
Every shipment includes $100 of insurance. For full-value coverage, add our Full Coverage option at checkout for $10.
Why does my order need a signature?
Why does my order need a signature?
PAL-rated (firearm-classified) airguns and replica airguns require a signature on delivery. This is a legal and security requirement.
Why is my PAL-rated airgun taking longer to ship?
Why is my PAL-rated airgun taking longer to ship?
We test and leak-check PAL-rated airguns before they leave our shop. This can add a short delay, but it means your airgun arrives ready to shoot.
Are the scopes and accessories in the product photos included?
Are the scopes and accessories in the product photos included?
No, not unless the product description says so. Scopes, bipods and other accessories shown in photos are for display only.
Returns, Refunds & Warranty
What is your return policy?
What is your return policy?
Unopened, unused, regular-priced items can be returned within 30 days of purchase for a refund. Items must be in the same condition as when you received them. Contact us first so we can give you return instructions.
What can't be returned?
What can't be returned?
- Airguns and ammunition: all sales are final
- PAL-rated (firearm-classified) airguns: not eligible for refunds; warranty procedures apply
- Opened or used ammunition and CO2
- Sale items
- Shipping costs
Is there a restocking fee?
Is there a restocking fee?
Opened items may be charged a restocking fee. Used items are reviewed case by case and may be charged a higher fee
Who pays for return shipping?
Who pays for return shipping?
You do. Return shipping costs are not refundable and are deducted from your refund. Ship returns to: Airgun Source Canada, 611 Neal Drive, Peterborough, ON K9J 6X7.
How long does a refund take?
How long does a refund take?
Once we receive and inspect your return, we refund the original payment method.
My item arrived damaged or defective. What should I do?
My item arrived damaged or defective. What should I do?
Email us through our support page with your order number and photos of the issue. We will arrange an exchange or point you to the manufacturer's warranty process.
How does warranty work on my airgun?
How does warranty work on my airgun?
Airguns are covered by the manufacturer's warranty. Follow the manufacturer's instructions, or contact us and we will guide you. PAL-rated airguns must go through the brand's authorized warranty centre.
Airgun Laws, PAL & Age
Do I need a licence to buy an airgun in Canada?
Do I need a licence to buy an airgun in Canada?
It depends on power. Airguns under 500 FPS or 5.7 joules (non-PAL) do not need a licence. Airguns over 500 FPS and 5.7 joules are classified as firearms and require a valid Possession and Acquisition Licence (PAL).
How do I get a PAL?
How do I get a PAL?
Take the Canadian Firearms Safety Course (CFSC), pass the written and practical tests, then apply to the RCMP Canadian Firearms Program. Approval usually takes 45 to 90 days.
How old do I have to be to order?
How old do I have to be to order?
You must be at least the age of majority in your province or territory (18 or 19, depending on where you live).
Can I hunt with an airgun?
Can I hunt with an airgun?
In many provinces, yes, for certain small game. Rules on calibre, power and species vary by province. We recommend .22 calibre or larger for small game. Always check your provincial hunting regulations first.
Are replica airguns legal?
Are replica airguns legal?
Replica airguns that closely look like real firearms are heavily regulated in Canada and some are prohibited. We only sell models that are legal to sell in Canada; contact us if you are unsure about a specific model.
How should I transport my airgun?
How should I transport my airgun?
Carry it unloaded and in a hard or soft case, out of sight. This prevents it from being mistaken for a real firearm.
This information is a general guide, not legal advice. Laws change; check the RCMP Canadian Firearms Program and your provincial rules.
Repairs & Service
Do you repair and tune airguns?
Do you repair and tune airguns?
Yes. We offer repairs and tuning at our Peterborough shop. Shop labour is $75 per hour (as of January 2026). Contact us before sending an airgun so we can confirm the work and give you shipping instructions.
How do I send my airgun in for repair?
How do I send my airgun in for repair?
Contact us first by phone or support ticket and describe the problem. Once we confirm, ship the airgun unloaded and de-gassed (empty the air or CO2) in a hard case or well-padded box, with your name, phone number and a note describing the issue.